Resume
Title: 3D Artist / Game Designer / TechOps
Year: 2006
Company: Pixel Mine Games
Responsibilities:
- Experience in QA and bug fixing using Bug Tracker, and other in house tools.
- bug fixing in script design, and game balance issues
- Setup and Maintain Render farm with 3d Studio Max backburner
- Windows Server 2003 experience with database management
  
Title: RNOC Network Analyst - State of Texas
Year: 2007
Company: Time Warner
Responsibilities:
- Provide proactive monitoring support to the divisions within the region; monitor the health of head end, hub, outside plant and customer premise facilities 
- Using Network tools including ICOMS, iGlass, Nagios, Cacti, NYROC, Unified, Big Brother, Acterna Pathtrack and other tool suites. 
- Communicate with members of the technical team, supervisors, managers, contractors, and all other appropriate people or companies involved in a network repair and it’s monitoring. 
- Minor web development for a Divisional monitoring tool with php. 
- Access to CMTS for the Texas Region to provide verification on status alarms and usage.
Experience with: Cisco, Arris C4, Juniper, and Motorola Routers. 
Working knowledge of Maintenance, Service, and Installation; Understanding of HFC, CPE devices used in Cable; Understanding of HSD, Digital video, VOD, Switched.
  
Title: Plant Coordinator, TAC - Austin Division
Year: 2006
Company: Time Warner
Responsibilities:
- Identify, document and coordinate the resolution of service delivery issues using available tools.   - Communicate area issues and ETR to technicians and departments that may be impacted.   
- Route scheduled demand and preventive field maintenance to responsible areas and monitor tools to insure improved performance.
- Documentation and evaluation of internal project scopes to insure departments impacted are informed of projects.  Track and clear all assigned projects on a daily basis, reporting critical information for each.
- Research all assigned complaints for resolution and communicate with the proper personnel for timely repair.
- Maintain quality control for the engineering department through evaluation of plant certification and preventive maintenance.  
- Maintain a database of all preventive maintenance records.  Compile daily, weekly and monthly reports on these records.
- Assist with tracking, documentation and evaluation of all service impacting issues, file daily clearing information for area issues.
  
Title: Operations Support Engineer - High Impact Resolution Team
Year: 2005
Company: Adelphia
Responsibilities:
- Provide advanced support diagnosing, processing, and resolving network problems experienced by our customers, head ends, and Network Operating Centers
- Inquiries from customers concerning installation, operations, or troubleshooting of data networks, services, and products. Including; CMTS, Router, DHCP, DNS, TFTP, SSH, SNMP and diagnostic access.
- Coordinate problem resolution with other support personnel.
- Follow trouble tickets through to closure to ensure maximum customer satisfaction.
  
Title: Technical Support Engineer
Year: 2003
Company: Adelphia
Responsibilities:
- Troubleshoot customers for internet connectivity, hardware and software issues
- Proven track record of strong organizational and excellent communication skills (including interpersonal, writing and editing) with the ability to multitask, prioritize efficiently and meeting deadlines.
- Furthered computer proficiency in software applications: Both Windows and Macintosh applications and configurations, and e-mail platforms, and multiple troubleshooting programs.
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Operating Systems
Windows 7 - Windows Vista - Windows XP - Windows 2000 - Windows Server 2003 - Windows Server 2000 - Backtrack Linux - Ubuntu Linux
  
Office Software:
Microsoft Office Suite - Works, Excel, Powerpoint, Outlook
Perforce
Beyond Compare
Dropbox
SVN
Microsoft Visio
  
Network Software:
ICOMS, iGlass, Nagios, Cacti, NYROC, Unified, Big Brother, Acterna Pathtrack
  
Network Equipment:
Cisco, Arris C4, Juniper, and Motorola Routers
Dell PowerEdge Rack Servers
Certifications:
CISCO- Training – Completed 11/2007
Cisco Cable Routers
Certificate at Cisco in Austin, TX, United States.
  
SCTE- Training – Completed 09/2007
Ethernet Transport
Certificate at SCTE in Austin, TX, United States.
  
SCTE- Training – Completed 08/2007
IPv6: Impact on Cable Networks